Shipping Terms

CHRISTMAS DELIVERY

Last orders for Christmas delivery is Thursday 19th December 2019 at 2pm.
Any orders placed after 3pm on Thursday 19th December 2019 will not get processed until Thursday 2nd January 2020.

FREE SHIPPING ON ALL UK ORDERS

Orders placed before 3pm will be shipped same day (Monday – Friday). Orders placed after 3pm or over the weekend will be shipped the next working day.
Please try to bear this in mind when ordering before weekends or bank holidays. We don’t want to see you without your CBD.

IMPORTANT: If your order hasn’t arrived, you must notify us within 21 days from the date of your order for us to consider it missing.

Shipping Terms
• Orders placed after 3PM on Friday and through the weekend (including Bank Holidays) will be dispatched the next working day.
• At certain times of year when the postal system is busier, orders may take a little longer to arrive and we ask that you wait an additional 3 post days (Mon-Sat), before contacting us.
• All of our services are tracked and will require a signature on delivery. It is your responsibility to ensure that someone is available to sign for your order.
• Worldwide shipping is available for £14.99 but delivery times will vary depending on your location.
• If your order hasn’t arrived, you must notify us within 21 days from the date of your order for us to consider it missing.
• All UK orders will qualify for free Royal Mail service.
• FREE shipping is for UK orders only.

1. These services are next working day only and excludes highlands & islands. Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles & Isle of Wight courier is a 2 day courier service and standard Royal Mail 24 may take slightly longer. Please check the links for more information. Saturday delivery is not available in the areas listed.

2. On infrequent occasions Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services, but will operate in line with their policies in such an event.

Returns & Exchange Policy

Unwanted products
An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online. Please note that refunds will exclude any postage costs.

These regulations do not apply to anything that has been personalised or to imitate, perishable or time-critical goods.

Please note that we are unable to accept any returned CBD products that have no seal or have been used in any way, as this would constitute a Health and Safety risk due to hygiene reasons.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

​Faulty/Damaged products
We hope that our products never turn up damaged or faulty, but in the rare case it happens we are here to sort the issue as quickly as possible. If your item arrives faulty/damaged we will exchange or refund. In all cases, we reserve the right to inspect the product and verify the fault/damage.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

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